Customers are informed here that we use third party courier services for logistics of orders’ parcels. In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, The Attire Factory shall not be held liable for any loss until below mentioned guidelines are followed by customers.
If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.
Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels. In case of customer denying receiving the parcel while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. The Attire Factory will share Proof of Delivery (POD) with the customer after receiving it from the courier company. Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, The Attire Factory can only assist the customer in raising the concern with the concerned courier company.